FAQ 

How Do I Place An Order?

Select an item you like then select size and click on "add to bag" then continue shopping until you are ready to complete your purchase. Then, click  “Checkout” to confirm your items. After you have made any changes and updated the quantities as desired, click “Check Out" to complete your order.

 

Payment & Shipping

We accepts: Visa MasterCard American Express PayPal Promotion codes cannot be retroactively applied. AVOID FRAUD: An order confirmation with a copy of your drivers license and credit card may be required before processing an order. Order confirmations are to protect you against fraud.

 

Shipping Rates:

FREE UPS GROUND SHIPPING ON ORDERS OVER $50 Shipping rates Are all Flat Rates through UPS Shipment Processing: Orders received after 1:00 PM EST will be processed the next business day Most orders will be processed and shipped within 2 business days We do not ship on Saturday, Sunday, or Holidays E-mail notification with your tracking number will be sent once your order ships Orders over $150.00 will be shipped “Signature Required”, unless requested otherwise No international shipping Estimated Ground Shipping Table:  APO/FPO and PO Box Shipping: APO/FPO and PO Box will be shipped via UPS Surepost. Transit times vary and are not guaranteed by UPS. Alaska, Hawaii, Guam, Puerto Rico Shipping: Alaska, Hawaii, Guam, Puerto Rico will be shipped via UPS Surepost. Transit times vary and are guaranteed by UPS Damaged Shipments: Contact UPS direct at 1-800-PICK-UPS or (1-800-742-5877) UPS claim processing time is about 8-10 business days For any problems or concerns with shipping please contact us via email at contact@boucotton.com Confirmation of Shipment Once your order has shipped, you will receive an e-mail you that the order has shipped with your tracking number.

 

PREPAID RETURN/ EXCHANGES PROCESS

Complete the Return form provided with your order. Include your original Invoice Indicate items you would like to return Check your return form for accuracy Return your items using the pre-paid shipping label provided Securely repackage your merchandise. Cover or remove any original mailing address label or shipper barcodes from package Please send your return to: ATTN: Bou Cotton 7915 4th Street Downey, CA 90241 Ship your package with your choice of shipper. To insure we receive your return/ exchange, please request a tracking number and insurance from your shipper. We are not responsible for lost returns/exchanges with outside shippers.

 

EXCHANGES:

Please note that we are only able  to exchange items for a different color/size of the same item. Please place a new order for new item, and return the original item for a refund.

 

Will I Be Charged Tax?

We are required to collect sales tax for the state of California only. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. How

 

Will I Know That My Order Was Accepted?

You will receive an email confirmation shortly after your order has been placed. Please allow up to 2 business days for order processing. Feel free to contact us via email at contact@boucotton.com

 

Can I Add or Remove Items From My Order Once It Is Submitted?

Once your order has been submitted, we begin processing your order, which entails a number of steps. During this time we cannot add or remove items from your order.

 

Can I Cancel My Order After It Has Been Placed?

Once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to modify or cancel your order. Obeyclothing.com wants to ensure that you are completely satisfied with your shopping experience, but in case there is a problem, we gladly offer easy returns.

 

What If An Item Is Out Of Stock?

If an item from your order is out of stock, you will be notified via email and a refund will automatically be issued to the original purchasing credit card.

 

HOLIDAY RETURNS:

We will gladly accept returns of merchandise purchased November 1st through December 25th until February 1st . If you are returning a gift and are not the original purchaser, please be sure to indicate any changes to the delivery address. Please indicate if would prefer to have a gift card mailed to you if your exchange is out of stock. Please note if no replacement item or gift card is requested, the return credit will apply to the original form of payment used to make the purchase.

 

Thank you for shopping with us!